Frequently Asked Questions

Orders & Delivery

How long does delivery take?

Standard UK delivery takes 3–5 working days with Royal Mail, shipped from our warehouse in Reading, England. International delivery times vary by country.

Do you offer free delivery?

Yes — standard delivery is free on all orders, with no minimum spend, to the UK and 50+ countries worldwide.

Can I track my order?

Yes. Once your order is dispatched, you will receive a tracking number by email. Orders placed before 2pm on working days are dispatched the same day.

Do you deliver outside the UK?

Yes. We ship to the UK and more than 50 countries worldwide — including the EU, USA, Canada, Australia, Japan and South Korea — with free standard delivery.

Returns & Refunds

What is your returns policy?

We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in original packaging.

How do I return an item?

Email us at hello@fashiontight.co.uk with your order number and reason for return. We will send return instructions within 24 hours. Returns address: Fashiontight UK (Nominal-plan Ltd), 41 Merrick House, Whale Avenue, RG2 0GX, Reading, United Kingdom.

When will I receive my refund?

Refunds are processed within 5–7 working days of receiving your return.

What if my item is faulty or damaged?

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with a photo and your order number. We will send a free replacement or issue a full refund.

Products & Sizing

How do I choose the right size for tights?

Tights sizing is based on your height and weight — see our Size Guide. If you are between sizes, we recommend sizing up for comfort.

What brands do you stock?

We stock Penti, Louluu, Italiana, Daymod, Dore and Fasheon — premium hosiery, socks and leggings brands.

Are your tights suitable for sensitive skin?

Yes. Many of our tights are made from soft, breathable materials suitable for sensitive skin. Check individual product descriptions for fabric details.

How should I care for my tights and socks?

We recommend hand washing inside out in cold water. Do not bleach, iron, tumble dry, or dry clean. Air dry flat for best results.

Payments & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal and Apple Pay.

Is my payment information secure?

Yes. All payments are processed through Shopify's secure payment gateway with SSL encryption. We never store your card details.

Contact Us

How can I contact you?

You can reach us by email at hello@fashiontight.co.uk. We aim to respond within 24 hours on working days.